Netbets Privacy Policy — How we protect your data

This Privacy Policy ("Policy") applies to your use of the netbets platform and mobile app. It explains what data we collect, why we collect it, how we use it, and how your information is kept safe. We want you to fully understand this before using netbets — because trust is a two-way street.

Simply put — we only collect the information that is strictly necessary to provide our service. We have no need for anything beyond that, and we don't want it either. Whatever is collected is stored with the highest level of security.

1. What Information We Collect

1.1 At Registration

When you open an account, we collect the following information:

• Full name (as it appears on your national ID)
• Mobile number (for OTP verification)
• Email address (optional, but useful for notifications)
• Date of birth (for age verification — to confirm you are 18+)
• Password (stored as an encrypted hash — readable by no one)

1.2 During KYC Verification

The following documents may be required to verify your identity before your first withdrawal:

• National ID Card (NID) — photos of both sides
• Passport (as an alternative)
• Driving license (in certain cases)
• Proof of address — such as a utility bill or bank statement (if required)

1.3 Automatically during use

Some technical information is automatically collected while you use the platform:

• Device type and operating system (Android/iOS version)
• IP address (for fraud prevention and security purposes)
• Login time and location (to detect multiple accounts)
• Gaming history & betting patterns
• Which pages you visited on the app or site and how long you spent there (for service improvement)

2. How Your Data Is Used

Netbets uses the data it collects solely for the following purposes:

Data used for analytics and platform improvement is always anonymized — meaning it cannot be traced back to you as an individual.

3. Data Sharing Policy

Netbets never sells your personal data to third parties. However, there are limited circumstances where sharing data may be necessary:

3.1 Payment Processors

Information required to process transactions via bKash, Nagad, and Rocket is shared with the respective payment processors solely for the purpose of transaction verification — and for nothing else.

3.2 Game Providers

Third-party game providers are used to operate Live Casino and slots games. These providers can only see the session ID used within the game — not your name or mobile number.

3.3 Legal Obligations

Information may be shared in response to a court order or a lawful request from a government authority. In such cases, you will be notified in advance wherever possible, unless restricted by law.

4. Security measures

Netbets uses multiple layers of security to protect your data — not just SSL encryption, but safeguards at every stage from data storage to login.

• Transport Layer Security (TLS 1.3): All data exchanged between your device and netbets servers is encrypted.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm, making it impossible to reverse-engineer the original password.
• Two-Factor Authentication (2FA): 2FA can be enabled for an extra layer of account security.
• Suspicious Activity Detection: If unusual login activity or transactions are detected, your account is automatically locked and you are notified immediately.
• Regular Security Audits: Independent security experts conduct regular audits of the entire system.
• Data Center Security: Servers are secured at both physical and digital levels, with 24/7 monitoring in place.

That said, security is not solely our responsibility. You can also help keep your account safe by using a strong password, not sharing it with anyone, and keeping 2FA enabled.

5. Cookie Policy

The netbets website and app use cookies — small text files stored in your browser that help the site recognize you and improve your experience.

5.1 Cookies we use

• Essential Cookies: To maintain login sessions and ensure security. Without these, the site cannot function properly.
• Performance cookies: To identify which parts of the site are loading slowly — so they can be fixed.
• Preference Cookies: To remember your language, theme, and other preferences.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, turning off essential cookies may prevent login and certain features from working. Cookie use within the app is limited — only for session management.

6. Payment Information Security

Payment information is among the most sensitive data we handle, which is why extra precautions are in place. When you make a payment at netbets, your bKash or Nagad PIN never reaches our servers directly.

Here is how the payment process works: You initiate a payment on netbets → You are redirected to bKash/Nagad's own secure page → You enter your PIN there → Once payment is confirmed, only a success notification is sent back to netbets. At no point in this process does your PIN or payment app credentials reach netbets.

• We store only the transaction amount, date, and a reference number.
• Your mobile banking PIN, bank password, and card numbers are not stored in our database.
• Look for the padlock icon and HTTPS on all payment pages — this confirms the connection is encrypted.

7. KYC & Identity Verification Data

Documents submitted during KYC verification (NID/passport) are stored with enhanced security. Only netbets' authorized compliance team has access to these documents. Any physical copies are securely destroyed after verification, while digital copies are kept in an encrypted repository.

• KYC documents are never used for marketing or any other purpose.
• Once an account is closed, data is deleted after the legally required retention period has elapsed.
• If you have any questions about the KYC process, please contact support.

8. Your Rights

Under GDPR and international privacy standards, you have certain fundamental rights. netbets respects and upholds each of these rights.

To exercise any of these rights, contact Support. Requests are typically processed within 7–30 business days.

9. Data retention period

Netbets does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations and security requirements.

• Active Account Data: For as long as the account remains active.
• Transaction Records: A minimum of 5 years due to legal obligations.
• KYC Documents: 5 years after account closure (in accordance with Anti-Money Laundering regulations).
• Game & betting history: 3 years after account closure.
• Support Conversations: 2 years after the last interaction.
• Cookie & Session Data: At the end of the session or within a maximum of 30 days.

10. Minor protection

Netbets is strictly not for anyone under the age of 18. Age is verified at registration and confirmed again during the KYC process. We do not knowingly collect data from minors.

If it is found that a minor has opened an account, that account will be closed immediately and all collected data will be deleted. If a family member suspects that a minor is using an account, please notify our support team.

11. Policy Changes

Netbets may update this Privacy Policy when necessary. For significant changes, members will be notified via email or in-app notification. The date of any update will always be shown at the top of the page.